General Conditions of Sale Updated on 02/27/2020
The general conditions of sale detailed below are intended to govern all contractual relations between SR MAZARINE, through its site www.srmazarine.fr whose head office is located: 27 rue Mazarine, 13100 Aix- en-Provence, - RCS 82920062500012 hereinafter called "SR MAZARINE", and Customers wishing to make purchases on the website www.srmazarine.fr These conditions do not apply to purchases made in store. SR MAZARINE may modify all or part of the provisions of these general conditions of sale at any time.
01. The Order
Viewing the basket and confirming the order: The buyer checks the details of his order (references, quantities) and its total price. He has the possibility of modifying the composition of his order (addition or deletion of articles), after which he must request the update of the amount by clicking on the recalculate amount button. He can then confirm the order. The sale will be considered concluded on the date on which the buyer will receive by email the confirmation of his order and after validation of the transaction by our banking service. My Account: If the buyer has already placed an order on the site, he can directly access his account by entering his username (email address) and password. If this is his first order, the buyer must create an account on which he will indicate all the requested contact details necessary for the proper delivery of his order. Note: The information and information provided by the buyer when ordering binds him. SR MAZARINE cannot be held responsible for the consequences that this would cause and for the impossibility of ensuring delivery. This is valid in the event of delay or delivery error. In this case, all costs incurred by SR MAZARINE to reship the order will be fully borne by the buyer. Acceptance of the General Conditions of Sale: After verifying the details of his order and filling in the various contact details requested, the buyer must, in order to continue, acknowledge having read these terms. The validation of the order therefore entails the unconditional acceptance of the general conditions of sale. Contact details: The buyer must validate his billing address and delivery address. Delivery methods: The buyer must now select the desired delivery method. For details of delivery methods and prices, cf. Articles 4 and 5. Payment methods: Last step before the final confirmation of the order, the buyer must choose his method of payment: by credit card in secure transaction (see article 7). A full summary of the order is then visible. It remains to click on the button 'Confirm your order'. It should be noted that the processing of the transfer is longer and that it is subject to acceptance by SR MAZARINE Summary sheet: Once the payment is validated, the buyer is redirected to a page of the site presenting him with a summary of his retail order : the items purchased, the quantities, the prices, the delivery method chosen, the cost of delivery, the total amount and the method of payment. He can then print this summary or return to the store. An order confirmation email with the order number will be sent as soon as possible. In the case of online payment by credit card, a second payment confirmation email will also be sent. The contract is concluded: - For payments by bank card or paypal, after collection and verification of contact details provided by the customer. All of the data provided and the buyer's confirmation will constitute proof of the transaction. The confirmation of the buyer will be worth signature and acceptance of the operations carried out. We advise you to keep all electronic and paper documents relating to the order until the end of its execution. The buyer will receive an email notifying him of the shipment of his order. However, SR MAZARINE can in no way be held responsible for the non-execution of the order in the event of force majeure. For any request for cancellation or modification of an order before shipping, contact our Customer Service: - by email: email@example.com - by phone: 04 42 50 27 27 No modification or cancellation can be made once the order shipped. SR MAZARINE reserves the right to cancel any order from a customer with whom there is a dispute over payment of a previous order.
02. The Prices
All our prices are indicated in euros and inclusive of VAT (All Taxes included) delivery costs included (unless explicitly stated). SR MAZARINE may have to modify its prices at any time but undertakes to apply the current prices indicated on the site at the time of registration of the order subject to availability on this date and its payment.
03. Product Availability
All orders will be honored while stocks last. In the event of a stock shortage, we undertake to notify you by email as soon as possible. Stocks and lead times: By product in stock, we mean availability at the manufacturer. The generally noted delivery time is 15 days. In the event of a stock shortage on one or more articles and, consequently, an extension of the delivery time, SR MAZARINE undertakes to notify you immediately. It being understood that if the product is not available from the manufacturer, the manufacturing times should be added. SR MAZARINE also undertakes to notify you immediately. Similarly, in the event that one or more of the items ordered are temporarily unavailable, partial shipment is possible with the consent of the client. In all cases, an email will inform you of the situation and ask for your approval. Finally, if a package is not received within the time limits indicated, an investigation will be carried out with the carrier. Such an investigation may take several days or even weeks, during which period no refund or referral can be made. We will tell you within what timeframe this product (s) can be delivered to you. You can then, if you wish, cancel the order. In the event that the product (s) is (are) definitely no longer available, reimbursement will be made automatically within ten (10) days or less, to the address billing recorded in the customer account, by credit card transfer or retrocession. The availabilities displayed on the site are given for information only and do not in any way represent a contractual commitment.
04. Delivery terms
Delivery methods: SR MAZARINE uses the services of the following carriers: - Pick up in store - Colissimo Delivery area: Deliveries are made in mainland France and Corsica. Delivery times: Maximum 15 days SR MAZARINE will make every effort to ensure that your order is delivered to you on time. However, we cannot be held responsible for the consequences due to a delay in delivery or to a loss of a package caused by a third party or due to an unforeseeable and insuperable cause constituting a case of force majeure (storm, strikes , etc.).
05. Delivery rates
All the products indicated on the site are inclusive of all taxes, transport included.
06. Conformity of the goods
We pay the utmost attention to the quality of our products. All orders are verified upon shipment. However, it may happen that the goods are damaged during transport (breakage, shock, deformation ...) or that they do not comply with the specifications indicated on your order form (product error, color ...), that's why: We strongly recommend you to open the package (s) in the presence of the delivery person and to ensure that the goods are in good condition, as mentioned above. If necessary, you must make a reservation on the delivery slip. In the absence of precise and detailed reservations on the delivery slip, the goods will be considered as delivered in conformity. In any case, you have 24 hours to send an email and keep us informed at: firstname.lastname@example.org
The payment methods accepted by SR MAZARINE are as follows: - Bank card (credit card, visa, mastercard, paypal) - Paypal Payment by bank card: Payment is made online, when the order is taken, by Secure transaction SSL (Secure Socket Layer) thanks to the Crédit Mutuel payment system When you enter your bank details, you are directly connected to the secure payment server (in https mode). All data entered is immediately encrypted and cannot be intercepted or modified. Once the payment has been made and confirmed, you will then be redirected to our site. At no time SR MAZARINE has access to the numbers on your card, nor does it keep them. Credit card payments are subject to automated processing and are returned to the bank once your order is placed in preparation. Payment by bank transfer in cash: Payment by bank transfer is suspensive on the good reception of this one. The transaction is deemed to be concluded upon receipt and collection of the order amounts by SR MAZARINE
08. Right of withdrawal
Conditions: In accordance with article L121-20 of the consumer code, you have a period of fourteen (14) days to return to us, at your expense, a product that does not satisfy you. You will then be reimbursed for the value on departure from the mainland (shipping costs and customs fees cannot be reimbursed) for the item (s) returned. Only products in new and complete condition (instructions, accessories) in their original packaging will be accepted. Any product that has been damaged or whose packaging has been damaged will not be returned or refunded. However, the costs related to transport during reshipment (breakages, knocks, losses) are at your sole and exclusive charge. Procedure: All returns must be the subject of a request to Customer Service: - by email to email@example.com - by mail to the following address indicated above
09. Return and refund
10. Product warranty
Products benefiting from a factory guarantee are clearly identified on the site. In the absence of information, the product is deemed not guaranteed. The warranty runs from the date of customs clearance of your order. The contractual guarantee is reserved for products subject to normal use and is in addition to the legal guarantee applying to hidden defects (article 1641 of the civil code). If the legal warranty is called into play, it is recalled that the client must act within a short time from the discovery of the hidden defect (article 1648 of the Civil Code) and provide proof of the existence of the defect. < / p>
11. Retention of title
The seller reserves the property of the goods delivered until full payment of the price, in accordance with law n ° 80-335 of 12 May 1980. In this regard, does not constitute payments, within the meaning of this provision , the remittance of drafts or title creating an obligation to pay. The buyer is authorized, in the normal course of the operation of his establishment, to resell the delivered goods. But he can neither pledge them nor transfer ownership as a guarantee. In the event of resale, the rights of SR MAZARINE extend over the receivable of the price held by its buyer from the sub-purchaser, so that the price or the part of the price of the goods which has not been claimed can be claimed. been paid, neither settled in value, nor offset in the current account between the debtor and the sub-buyer. In the event of seizure or any intervention by a third party, the buyer must immediately notify the seller. Despite the application of this retention of title clause, the buyer will bear the cost of risks in the event of loss or destruction upon delivery of the goods. It also bears the insurance costs.
12. Disclaimer of Liability
The products offered comply with current French legislation. The photographs and descriptions of the articles are present on the site for information, in order to help the buyer to make his choice. They have no contractual value. SR MAZARINE can not be held responsible for any failure to fulfill its obligations under these general conditions of sale due to facts beyond its control and / or resulting from a case of force majeure recognized as such by the Courts and French courts.
13. Use of personal data
In accordance with French law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms as well as the law of May 25, 2018 relating to the European regulation on data protection, you have the right to access and rectify personal data concerning you. To exercise this right, you just need to request it, specifying your name, first name and address, by email to firstname.lastname@example.org or else to unsubscribe directly from your customer area by requesting the deletion of your data . The data that you will have communicated on the site are only intended for SR MAZARINE and its possible service providers (delivery or other) for the good treatment of your requests and orders. The Customer is informed that the site is registered with the CNIL under the number XXXXXXXXXXXXX
14. Intellectual property
All the texts, illustrations and photographs presented on the site www.srmazarine.fr are and remain the intellectual and exclusive property of SR MAZARINE. Any reproduction, use or redistribution, even partial, is strictly prohibited.
15. Law and competent court
These general conditions of sale are governed by French law. In the absence of an amicable agreement between the two parties, the Aix en Provence court will have sole jurisdiction.